Shipping Policy - Last Updated 16 February 2021
Old Hellfire Games makes every effort to keep our shipping costs down so that you can enjoy top quality games for as little as possible - including subsidising shipping!
UK Customers - Orders will be shipped from within the UK Second Class via Royal Mail.
US Customers - Orders will be shipped from within the US by our logistics partner, Gamerati LLC via USPS.
Everywhere Else - Orders to other countries will be shipped from within the UK using either Royal Mail or Parcelforce Worldwide International Economy to keep costs at an absolute minimum. Click here to view the expected delivery times to your country.
If if you would like to discuss other delivery options please contact us at
[email protected].
Under UK law, when you buy goods from a business you have a number of
rights as a consumer. These include the right to claim a refund,
replacement, repair and/or compensation where the goods are faulty or
misdescribed.
We will be happy to refund any purchase for any reason on return of the
products. Refund requests must be sent to [email protected]
within 14 days of receipt of your purchases. Once a refund request has
been made you must return your purchases to us within a further 14 days.
On receipt we will provide a full refund of the cost of the products
returned (excl. shipping) within a further 14 days.
If your products should arrive damaged or otherwise faulty and you would
like either a replacement or replacement parts contact us at
[email protected].
Privacy Policy - Last Updated 19 February 2021
Our Contact Details
Name: Old Hellfire Games Ltd
Address: 14 Cransley Grove, Solihull, West Midlands, B91 3ZA, UK.
E-mail: [email protected]
The Type of Personal Information we Collect
We currently collect and process the following information:
- Basic contact information – such as your name, email, address, phone number.
- Payment information.
How We Get the Personal Information and Why We Need It
Most of the personal information we process is provided to us directly
by you in order to purchase our products or for related purposes. By
providing this information you are, by implication, consenting to Old
Hellfire Games Ltd using that information for the purposes outlined in
this policy.
Please Note – Should you wish to submit any information concerning a
third party to Old Hellfire Games Ltd (for instance, providing the name
and postal address of a friend should you wish us to send products
directly to them) then You are solely responsible for ensuring the
person or persons in question are aware of the terms of this privacy
policy (and any other relevant policies held by Old Hellfire Games Ltd)
and securing their consent to submit such information.
We use the information that you have given us in order to process your
purchases, to send them onto you, and for related purposes.
We may share this information with Big Cartel, LLC (our ecommerce
platform), Stripe, Inc, PayPal Holdings, Inc, PayPal (Europe) S.à r.l.
et Cie , S.C.A., and PayPal UK Ltd (who process our payments), and
Gamerati, LLC, and Royal Mail Group plc, including Parcelforce Worldwide
and Post Office Ltd (who deliver our products).
These partners and contractors may share your personal information with
further parties in order to provide the services stated above in
accordance with their privacy policies. By purchasing our products, you
are also, by implication, agreeing to their terms and conditions,
privacy policies, and other policies, and you are solely responsible for
familiarising yourself with these before doing so.
Big Cartel, LLC
50 W Broadway Ste 333, #40632, Salt Lake City, Utah 84101-2027
https://help.bigcartel.com/privacy-policy
Stripe, Inc
510 Townsend Street, San Francisco, CA 94103, USA
https://stripe.com/en-gb/privacy#contact-us
PayPal Holdings, Inc
2211 North First Street, San Jose, CA 95131
https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
PayPal (Europe) S.à r.l. et Cie , S.C.A.
22-24 Boulevard Royal, L-2449 Luxembourg. R.C.S. Luxembourg B 118 349
https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
PayPal UK Ltd
5 New Street Square, London, EC4A 3TW
https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
Gamerati, LLC
5409 100thSt SW, Unit 98028, Lakewood, WA 98496
https://gamerati.biz/privacy-policy/
Royal Mail Group plc
100 Victoria Embankment, London, EC4Y 0HQ.
https://www.royalmail.com/business/privacy-policy/
Parcelforce Worldwide (Part of Royal Mail Group plc)
100 Victoria Embankment, London, EC4Y 0HQ.
https://www.parcelforce.com/privacy
Post Office Ltd (Part of Royal Mail Group plc)
Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ.
https://www.postoffice.co.uk/privacy
The Legal Basis for Our Holding Your Data
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent.
(b) We have a contractual obligation.
You are able to remove your consent at any time. You can do this by contacting [email protected].
How We Store Your Personal Information
Your information is securely stored at 44 Grayling Close, Godalming, Surrey GU7 1AG, UK.
We keep basic contact information and payment information for three
months. We will then dispose of your information by deleting it from our
IT systems and email accounts.
Your Data Protection Rights
Under UK data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify
personal information you think is inaccurate. You also have the right to
ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us
to restrict the processing of your personal information in certain
circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact our Privacy Officer at [email protected] if you wish to make a request.
How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk